All items are made to order. Estimated production time for each product can be found at the bottom on the product description.
Once dispatched deliveries will typically take:
Customer is responsible for any customs charges or fees that may be incurred by shipping to an international destination.
Refunds and Exchanges
We hope that this never happens, but in the event that you're unhappy with one of our products, we'll gladly issue a refund for the purchase price of the item if it is returned in new condition within 7 days of arriving at your destination. The buyer is responsible for all shipping fees.
If our product is the wrong size or colour for you, we will exchange it for the correct product within 14 business days of the purchase date. The original item must be returned in new condition. The buyer is responsible for all shipping fees.
If you've requested any modifications or customizations we will not be able to accept a return or a refund as it is not a product design we have displayed on our website and cannot be resold.
Privacy and Safety
Protecting your online ordering information is very important to Hide & Home. We use standard encryption technology (SSL-secure socket layer) that guarantees the safety and protection of your order. We neither sell nor share your information to outside companies or third parties.