Policies – Hide & Home

Policies


Shipping

All items are made to order. Estimated production time for each product can be found at the bottom on the product description.

Once dispatched deliveries will typically take:

United Kingdom: 1-5 business days
North America: 5-10 business days
Europe: 3-7 business days
Australia, New Zealand and Oceania: 7-14 business days
Asia Pacific: 5-14 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
We are not responsible for filing any claims that a package was not received. This is the buyers responsibility.

Customer is responsible for any customs charges or fees that may be incurred by shipping to an international destination. 

 

Hide and Home Leather goods

Refunds and Exchanges

We hope that this never happens, but in the event that you're unhappy with one of our products, we'll gladly issue a refund for the purchase price of the item if it is returned in new condition within 7 days of arriving at your destination. The buyer is responsible for all shipping fees. 

If our product is the wrong size or colour for you, we will exchange it for the correct product within 14 business days of the purchase date. The original item must be returned in new condition. The buyer is responsible for all shipping fees.

If you've requested any modifications or customizations we will not be able to accept a return or a refund as it is not a product design we have displayed on our website and cannot be resold. 

Privacy and Safety

Protecting your online ordering information is very important to Hide & Home. We use standard encryption technology (SSL-secure socket layer) that guarantees the safety and protection of your order. We neither sell nor share your information to outside companies or third parties.

Contact

If you're interested in knowing more about our company, or have any other general questions, please contact us: hello@hideandhome.com