What's so special about Hide & Home?
When will my order be sent?
How long will it take to get to me?
What postal service do you use?
How much does postage & packaging cost?
UK first class £3.00 - £5.00 typically taking 1-3 working days.
UK next day once dispatched* £8.00 - £13.00
Can I track my order?
Where is my order?
Where do you ship to?
How can I change my order after it's been placed?
How do I return an order/receive a refund?
What payment methods do you accept?
We accept Paypal, Visa, MasterCard, and American Express debit and credit cards.
How safe is it to buy online?
We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments
How do I order a gift for someone?
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. Leave us a note in the message box at checkout to let us know its a gift. We will be sure to keep all prices and receipts out of the package.
Do orders come gift wrapped?
We use minimal packaging for your orders. We want to keep waste down and recyclable. That's why we use unbleached linen bags with our logo stamp. These look great when giving one of our products as a gift and can be reused afterwards and is also biodegradable.
Please use your discount at checkout should you have one! On desktop you will find the discount field on the right column. On mobile the discount field will be found when tapping the order summary section. Please understand we can't add a discount to your order retrospectively.
How is everything made?
Everything is made by hand at Hide & Home. Your order will start off as part of a large side of leather. It will then be cut, tooled, dyed (if its veg tan - kodiak comes dyed and oiled), conditioned, glued in place, stitched and burnished. We don't use any machines to do the work for us.
How do I look after my Hide & Home leather goods?
Hide & Home products are made with you in mind, so they will generally look after themselves! With the veg tan leather items should you get them wet just wipe dry with a clean cloth. Should you wish to give the veg tan a little tender loving care after a time, you can use non toxic eco conditioning creme to give it a little extra resistance against everyday wear. Avoid applying directly onto stitches and only apply to the skin side, the flesh side or under side is not suitable for this treatment.
Can I have my logo on this?
Yes. However, we cannot supply or make the brass stamp you will need for this. You will need to source someone to be able to make this for you as they will need a detailed specification from you. We recommend you source a custom brass stamp with a heavy duty handle. When ordering let us know that you have sourced a custom brass stamp and we can give you our address to send it to. Once your order is made we can send the stamp back in the post with it. If you need any extra information feel free to get in touch!
Can I have my name on this?
Yes. We have a brass stamp set in a serif font measuring 7mm high that is good for initials. You can have up to 5 characters in CAPS. You can have them without spaces 'ERA' or with stops in between 'E.R.A'. Should you wish to have your initials on your order, please get in touch before ordering or leave us a message at checkout with what you would like on your item bearing the above in mind.
No need to email separately after ordering to confirm the receiving of the initials, we cannot reply individually to each order. Although the requested initials will not show on your confirmation email, please know that if left in the message box at checkout - we will have received them, and if there are any problems we will be in touch.